Our company is owned by a person, not a group or people who are distant from our everyday operations.
We are accountable to our clients and our owner — who, by the way, works hands-on in the business.
That means we make the kind of client-centric decisions that can only be made when you know what is going on out in the shop, have a deep understanding of who your clients are and what they need, and what the situation is.
We don’t wait for word from head office. We are head office.